🔍 Troubleshooting
1. Desktop: No display or device not detected?
Cause: Most dedicated GPUs have only 1 HDMI port (usually used by the main monitor), the rest are DP ports.
Solution: Quake only supports HDMI input. You need a DP to HDMI adapter for Quake.
2. Windows laptop: No reaction, screen not detected?
Cause: Windows laptops have two types of Type-C ports:
- ❌ Regular data Type-C (no video output)
- ✅ Full-featured / Thunderbolt Type-C (with DP video output)
Solution: Must connect to a full-featured Type-C / Thunderbolt port that supports video output.
3. Mac: Dock compatibility issues?
Cause: The included dock has poor compatibility with all Mac models (Intel / M-series MacBook, Mac mini), often causing USB disconnects and detection failures.
Solution: Do NOT use the included dock with Mac devices. Connect directly to the native port.
4. Surface Pro: Won't work or resolution issues?
Cause: Quake currently doesn't support Snapdragon ARM-based Surface devices. Drivers are not adapted for ARM64 platforms.
Solution: Use a standard Windows x64 computer.
5. HDMI shows picture but computer doesn't detect Quake? (Most common)
Cause (90% of cases): Users mistakenly think the USB cable is just for power, plugging it into a phone charger instead of the computer, leaving no data path.
Solution: USB-A to C must connect directly to the computer USB port for data transfer. Do not plug into a charger.
6. Screen turns off after 10–20 seconds?
Note: This is not a defect — it's by design. Quake shows a boot logo and then enters standby mode automatically.
Solution: Install the Quake desktop client to wake the screen and load the system interface.
7. AI voice chat error after software installation?
Cause: User hasn't logged into their account. No valid Token or Credit balance, so AI voice features are not activated. This is not a hardware or software defect.
Solution: Open the Quake client, log in to your account. Once authenticated, the Knob AI voice chat will work normally.
Support
- Website: https://www.decokee.com
- Email: support@decokee.com
- Online chat: Bottom-right corner of the website